Highway Satisfaction Improving

first_img “What makes these results even more impressive is the fact that,on top of our normal maintenance work, we dealt with the majorchallenges of a spring flood that closed 49 bridges and culvertsand 200 roads last year, and then dealt with Hurricane Juan inthe fall,” said Mr. Russell. The 2003 customer satisfaction survey, conducted by the MarketingResearch Centre, is based on telephone interviews with 2068residents of Nova Scotia, 16 years of age and older. A randomsample of this size provides a sampling error of plus or minus2.15 per cent with a 95 per cent confidence level. The Department of Transportation and Public Works highways division manages more than 23,000 kilometres of roads in NovaScotia. It maintains an inventory of 4,100 bridges and operatesseven provincial ferries. Staff provide services from districtoffices in Bridgewater, Bedford, Truro and Sydney. number of four-lane highways; filling of cracks and potholes; resurfacing of highways; ice and snow removal; storm cleanup; highway design; number of passing lanes; length of passing lanes; all pavement markings; roadside brush and tree clearing; helpfulness of highway signs; maintenance of highway signs; number of non-commercial signs; width of highway shoulders; surface condition of highway shoulders; grading and dust control of gravel; ditches and culverts; and bridges. Nova Scotians gave their highway system improved marks last year,according to the results of the latest customer satisfactionsurvey. The 2003 survey for the Department of Transportation and PublicWorks found that Nova Scotians are generally happier with theirroads and bridges than they were in the past three years. Fifty-nine per cent of residents felt very or somewhat satisfied withthe provincial highway system. That’s nine percentage pointshigher than in 2002 and 2001. “The results reflect improvements we’re making to the highwaysystem across the province,” said Transportation and Public WorksMinister Ron Russell. “Nova Scotians are seeing the impact ofincreased capital funding every year since 2000, and more moneybeing spent on rural and secondary roads through our RoadImprovement Money program.” When respondents were asked what highway services are veryimportant, they answered ice and snow removal, filling cracks andpotholes, pavement marking and maintaining bridges. “The survey is a cost-effective way for us to measure the qualityof our service,” Mr. Russell said. “We learn what’s mostimportant to highway users, and work to improve on theseresults.” Respondents were asked to rate 18 different aspects of thehighways: last_img

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